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Ready for the launch of the new terminal, we were tasked with redefining the digital airport experience. Our approach focused on a deep understanding of user-centricity, attention to user experience, and innovative technical execution to elevate both customer experience and the Abu Dhabi Airport brand.
Through Sitecore we have not just built a website, we have built a digital concierge. We are able to anticipate the needs of our travellers and serve them with the right message at the right time, offering a truly personalised experience to help them feel at home, get work done or relax while they travel. The relaunched ADIA brand experience maximises on the traveller’s ease and delight. It helps different kinds of passengers navigate the airport experience effortlessly by addressing their needs in a consistent & personalised manner.
Contributors:
Business Director: |
Alex Fuller |
Experience Design Director: |
Diego Homem |
Senior Project Manager: |
Jake Hardman |
UX Consultant: |
Dylan Fitz Gerald |
Techinical Lead: |
Saad Khan |
Sitecore Lead: |
Nimit Patel |
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