WINNER!

THE WEB MARKETING ASSOCIATION IS PROUD TO PRESENT THIS 2023 MOBILEWEBAWARD FOR OUTSTANDING ACHIEVEMENT IN MOBILE DEVELOPMENT

To: State Farm Insurance

For: State Farm Mobile App 2023

Award: Best Insurance Mobile Application, Best Information Services Mobile Application, Best Interactive Services Mobile Application

Click here to see entry creative

About the Entry

The State Farm Mobile app provides a personalized experience tailored to the needs of customers and reaching them where they are. Customers can initiate access from the app and make choices based on their individual needs.

We’ve developed the app to ensure both iOS and Android best practices were incorporated so the app performs seamlessly. Designs are based on consumer testing, user feedback, and a consistent user focus throughout. Integration with the Apple watch and mobile bill pay, using Apple and Google Pay, offer up-to-date solutions for today’s tech savvy customers. The app provides convenient access to policies, making payments, submitting claims and more… providing self-service options, intuitive services and shopping experiences that demonstrate our commitment to the customer.

Product features offering customer convenience include:
• Convenient and secure access - offering facial recognition and touch-ID login options
• One-step, self-service options that don’t require a login (one time pay, ID cards, preference updates)
• Integration with the latest technology for on-the-go convenience (Apple watch)
• Mobile Bill Pay using Apple and Google Pay
• Secure self-service access to accounts and policies
• Personalized communication options (chat, text, email, call, Apple Business Messaging)
• Push notifications provide status alerts keeping customers up to date
• Comprehensive Claims experiences
• Google Maps Technology (accident/repair shop location, roadside assistance)
• Tips and Tools

The State Farm Mobile app removes boundaries between products, services, and environments, enabling new opportunities to be met through a single seamless experience. And remember when you need us most…” Like a good neighbor, State Farm is there.”

 

Award Credits

Contributors:

Senior VP - Enterprise Technology:	Fawad Ahmad
Enterprise Technology Executive:	Vijayasri Yerraguntla
Technology Director:	Collette Fung, Andy Reeser
Digital Experience Director:	Todd Steinemann
Creative Directors:	Steven Jenner, Emrah Onal
IT Product Managers:	Jeff Fietsam, Bryn Holevoet
Product Owner/Technology Analysts:	Stacy Miller, Brittany Devore, Dana Reibling, Dan Tuggle, E. Lewis, P. Miller, M. Pelaccio, A. Ward
Experience Design Practitioner/Content Strategy:	Ricky Thompson/Christina Doherty
Android Developers:	A. Erickson, C. Winger, D. Hughes, P. Desai, R. Thurwanger, S. Anderson, J. Donahoo, M. Rakholia
iOS Developers:	C. Beyler, D. Christiansen, E. Koranek, J. Martin, J. Long,T. Kessinger,R. Paturi,P. DeVore,N. Baker